Customer Success Manager

Full time
Remote

The Role

You will be the main post-sale point of contact for Seso Customers. You will guide our customers through the H-2A visa submission process, file government forms, respond to notices of deficiencies in the application, and help customers better understand the H-2A program.

  • Onboard, maintain, and expand our customer base
  • Learn our product inside and out and help your customers fully utilize it
  • Collaborate with our Sales team to manage renewals and expansions
  • Prioritize customer experience with a focus on customer happiness and retention

Responsibilities

Drive adoption, retention, and expansion for a product that solves a critical real world problem.

Help build the foundations of Customer Success at Seso:

Serve as the customers' trusted advisor and product/H-2A expert: You'll host training, onboarding, and working sessions to educate our customers about the H-2A program and Seso

Join a fantastic team at an exciting time:

Meaningfully shape our future product

Elevate your skills as we tackle our most impactful challenges

Benefits

  • Talented and fun teammates who don't take themselves too seriously
  • Competitive Salary and meaningful equity
  • Excellent medical and dental insurance plans
  • Flexible work schedule and unlimited vacation
  • Budget and support for personal development
  • Company sponsored team events

In addition to the above, we have a strong community at Seso and are always looking for employee-led initiatives for the company

Skillset

  • 2+ years of proven customer success, sales and/or consulting experience at an enterprise level
  • Experience understanding enterprise customer needs and translating them into achievable goals
  • Passionate about supporting and transforming customers’ experience
  • You have a growth mindset and are excited to get scrappy and wear different hats
  • You're highly adaptable, and are excited about becoming a subject matter expert on the H-2A visa program.

Bonus points

  • You've been an early hire at a fast growing start up before
  • You've built customer success playbooks or processes